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Operational Clarity.   Faster Change.   Tighter Control.

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We believe that a clear understanding of processes and how they interact is critical in enabling a business to succeed. 

With opmodal we capture business processes as a living repository - bringing benefits at every stage in the life of an organisation:

Defining the business

Transforming the business

Running the business


Clarity regarding business processes, ownership and dependencies.

Faster & more efficient change design and delivery, avoiding repeated discovery and reducing project spend.

Closer observation & better understanding of where costs, issues and risks exist.


Operational Clarity.

opmodal brings clarity to process ownership, visualises dependencies between flows - and provides a centralised repository of procedural & technical documentation.

  • View the business from the top down in the Process Hub.

  • Record any ‘As Is’ and ‘To Be’ models, track review & sign-off status, and use the opportunity to clarify process ownership.

  • Use the SIPOC representation in opmodal to provide clear operational understanding regarding how processes flow – and how they connect.

  • The Document Library provides an easy mechanism to link together any pre-existing procedural or technical documentation which already exists in your organisation.


Process Hub

SIPOC-based flows


Contextual Search


Connected Processes

State Comparison

Faster Change.  

Quicker impact analysis, immediate clarity about where changes impact processes and how those processes relate to each other - much more efficient delivery of change.

  • Consistency of language for for process participants, allied to our contextual search saves huge amounts of time when performing impact analysis.

  • The Connected Processes function shows where a given process sits in the wider end-to-end flow within a business.

  • Copy any process state and use this as the basis for a evolved interim or target process state – and visually present the differences via the State Comparison tool.

  • Log any project risks, issues, actions & dependencies and link directly to the impacted processes for enhanced clarity.

Tighter Control.

Keep an eye on your business risks, issues, costs and process inefficiencies. Are the control type and individual control steps in a process consistent with the risk?

  • Full audit history of all design changes made to current and any interim or target process flows

  • Internal RAID Log to record any business risks, actions issues and dependencies – and link them to the impacted processes for absolute clarity.

  • Crystal clear process ownership and demarcation of lines of responsibility between different teams.

  • Time, average wait time and ratecard data can be captured against process steps to facilitate focus on areas of the business which require attention.


Full Audit History




Introducing Opmodal

Introducing Opmodal

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Our Managed Service.

  • We agree the organisational scope and delivery timescales and ensure we are aligned with your approach.

  • Our team capture your operating model, using any pre-existing artefacts and supplementing with interviews.

  • We train your own teams throughout the process in the best practice use of opmodal.

  • We deliver a fully-formed, signed-off, connected operating model in opmodal.

  • We capture any forthcoming process changes at the same time as the BAU model, where the information is known.

Our Outputs


SOW Scope


Delivery Plan


Process Discovery


Weekly Tracking


opmodal Training


Signed-Off Model


  • Review and capture of your operating model when internal resources are not immediately available.

  • Helps to embed best practice; our team are all trained to make the best use of the capabilities within opmodal.

  • Cost effective to use the opmodal team in preference to another third-party provider.

  • The training and handover period to equip your teams to own their processes in opmodal is extended for the duration of the onboarding period.

  • Our team will also be there to listen to your suggestions for enhancements to opmodal, 

  • We are also able to develop custom integrations or tailor-made features if required.

Our mission is to get you up and running with a living, persistent operating model as quickly as possible - and eradicate repeated spend on process discovery & documentation.​

Using opmodal throughout the project lifecycle.


Operating Model design


  • Current Operating Model

  • Target Operating Model

  • Op Model Comparison

  • Top level Business Requirements



Build item  & Defect review

  • Ensure consistent alignment with priority requirements

  • Impact analysis of build issues via opmodal Connected Processes & contextual search

Operational Engagement & Op Model Testing

  • Ensuring business teams are engaged early in the process to minimise process discovery risk


Ops Handover

Operating Model Acceptance


  • Target Operating Model promoted to become the live model
    Documented Business Acceptance of Operating Model
    Process Owner sign-off in opmodal
    Review & logging in opmodal of new controls framework and risk status

Accountable for:

  • Status reporting of Design upwards into overarching Programme governance

  • Opmodal software delivery & integration

  • Operations stakeholder engagement

Accountable for:

  • Status reporting of Build & Test alignment with Op Model design upwards into overarching Programme governance

  • Operations stakeholder relationship management

Accountable for:

  • Status reporting of Op Model acceptance and handover to Operations upwards into overarching Programme governance

  • Operations stakeholder sign off

  • Opmodal Go Live & handover to Operations business owners

Development Roadmap

Q1 2024

Manual & Systemic Steps

Adding the ability to flag to each Process Step, indicating whether it is Manual or Systemic.  In addition, we have added another flag to indicate whether a Step is a key Communication Step . All these flags are indicated by icons on the Process Steps.

Input & Output Steps

We enhanced the Process Steps in opmodal to automatically render the Inputs and Outputs as Steps on the flow.  This allows users to be specific re. which Process Steps are linked to those Inputs and Outputs. 

Processes as Supplier & Customer

As a further enhancement to the Supplier – Inputs and Output – Customers, we added ‘Process’ as a Supplier / Customer Type.  This allows the user to select another Process in opmodal and create Connected Process links,

Q2 2024

Process Uploader

Taking a pre-existing process inventory and loading it into opmodal, this uploader accepts a .csv file and automatically creates initial Process States in the platform - speeding up client onboarding.

Business Blueprint

A  logical functional model, unique to and designed by each Company in opmodal. This acts as a logical map overlay across opmodal, linking Processes to Value Streams and to the top-level Business Blueprint.

Child Company Look-Through

For opmodal Companies who have Child (or Client) Companies set up in the system, we are introducing the ability to optionally view and interact with that Child Company data from within the main or parent company.

Q3 2024

Collapsible Connected Processes

Allowing the user to determine how may levels up and downstream they wish to view when using the Compare States function in opmodal, by implementing the ability to expand and collapse the Connected Processes map.

Health Score Improvements

We will allow Companies to set their own preferred weightings to the different components of the Health Scores, and add additional metrics regarding 'connectedness'.

Multi-Process Compare States

As an extended feature building upon the Child Company Look-through, we will be extending the Compare States function to allow comparison of States of different Processes – including those in different Child Companies.

Q4 2024

JIRA, Aha!, ADO Integration

Leveraging the Requirements abilities in opmodal, and hooking into the API of these three popular development and project / work management tools.

Search > Connected Processes

The ability to present Search results in opmodal as (optionally) the Connected Processes view.  Would give a visual guide to all impacted Processes. Likely some extension of Search function / combination of Search & Filter.

Microsoft CoPilot Integration

Going one step beyond Single Sign On, integrating opmodal into Microsoft Teams and MS365 CoPilot AI to further enhance ease of use for Enterprise clients.

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